Frequently Asked Questions (FAQs)
Are we really locked in THE ROOM?
Yes, but don’t panic! Operators are on stand-by to help if needed.
How can I prepare for my ROOM challenge?
The mystery escape challenge does not require any physical skill or preparation. It does require logical thinking and a clever mind.
What do we win if we escape THE ROOM?
Winners who escape THE ROOM will earn the title of “Keymaster” and pictures and times will be recorded and posted on our website. However, earning bragging rights will be your most rewarding prize!
What time do I need to arrive?
You must arrive 15 minutes before your scheduled time to enter your escape room for orientation, signing your waiver and reading the rules. If you are late, the time may be deducted from your ROOM time. We are on a tight schedule with other reservations scheduled on the heels of your time in THE ROOM. Please, be punctual! Expect an additional 15 minutes after your time in the room for picture taking and debriefing. This means you will need to plan to spend 1-1/2 hours for your escape room game experience.
Do you have team competitions?
Yes. If you book the room back-to-back, your groups can compete to see who gets furthest or escapes first! FUN!! If back-to-back bookings is not convenient, we can set up a time to accommodate you!
Do you have corporate team-building?
Yes, and what a great way to find out more about your employees and co-workers! Communication and cooperation are the best skills used to beat THE ROOM. If you book the room back-to-back, your groups can compete to see who gets furthest or escapes first! Contact us to help customize your team challenges.
Can I book THE ROOM for 2 hours for my group?
Yes, but you must purchase all the tickets for back-to-back time slots. You will also need to let us know ahead of time, so that we do not stop the game at the end of the first 60 minutes to reset. If you escape before the 2-hour time limit expires, you are done. No lingering is allowed in THE ROOM. (You may have to sacrifice your time ranking. Contact us for details on this)
Can I come back and try again?
Yes, but we ask that you keep what happens in THE ROOM in THE ROOM. Remember, what happens in THE ROOM, stays in THE ROOM. Don’t let secrets out! Disclosures or spoiler alerts could ruin someone else’s experience.
Can I book THE ROOM for parties?
Yes! We love special occasions and can customize THE ROOM to fit the needs of your occasion within reason.
What is the price of THE ROOMS?
The Einstein ROOM is optimized for six people. The price per person for one 60-minute adventure is $28.50. Once all six tickets for a ROOM are purchased, THE ROOM shows as FULL (completely booked to capacity) and will not allow others to join. If your group has fewer than the maximum 6 guests allowed, THE ROOM shows availability. If you are a small group, fewer than the maximum 6 guests allowed and want the room all to yourselves, you must buy out all remaining tickets. If you choose not to buy out all remaining tickets for THE ROOM, invite your friends and family to join you or meet new people.
What is the age limit for THE ROOM?
THE ROOMS are built for adults. Players must be 14 years old or older to play by themselves. However, Guests under 18 must have a parent/legal guardian sign their waiver. Guests under 14 must be accompanied by an Adult 18 years old or older.
How many people can fit in a ROOM?
The Einstein ROOM is optimized for 6 guests. However, a single (loner) or couples are certainly welcome. It is possible to squeeze in an additional person to exceed the optimum amount of 8 players, but due to the size of our escape rooms, more is not necessarily better. If only one person books a time slot and no one else joins that time slot, the guest will play alone. If you are a group of fewer than the maximum of 8 guests, others may join another small group in other available time slots. If you want THE ROOM all to yourselves, you must purchase all eight tickets to show THE ROOM as FULL so that it will not allow others to join. Contact us if you need to squeeze one additional guest into a ROOM. We will make arrangements and payment options available to you.
Can I extend my time in THE ROOM?
If no reservations are scheduled after your time, we will try to accommodate your group for an additional charge.
Can I just walk in without a reservation?
You can certainly try, but be aware! We take reservations for certain times and you must be able to “fit into” THE ROOMS at the scheduled times. It is best to make a reservation online.
Can I give THE ROOM experience as a gift?
Yes. We have gift certificates for sale.
Purchase Gift Card!
Can I change my date or time after I have booked THE ROOM in the system?
Yes. We can change it, but only to an available time on an available date.
Can I cancel my booking?
Sorry! All sales are final, but we will help you find another date and time to enjoy THE ROOM.
How should I dress? What do you recommend that I wear?
Dress comfortably or dress as your favorite detective character.
Are there ROOM Rules?
Yes. The rules will be read when you arrive and sign our waiver 15 minutes prior to your scheduled time in THE ROOM. It is advisable to read, sign and bring a copy of the waiver with you to speed things along. Be aware. NO cell phones are allowed in our escape rooms. NO photos are allowed to be taken while in THE ROOM. There is a one-person restroom in the lobby only. Do not show up intoxicated. Security cameras are in the escape rooms. Any bad behavior will result in termination of the game. Click here to get familiar with the Rules.
Becoming a ROOMIE?
Once you have spent time in THE ROOM and sign up for our email list, you are considered a ROOMIE. ROOMIEs have special privileges! If you are on our email list, we will send you special coupons and offers on some of our merchandise. We also will reward you for “LIKE”ing us on Facebook and following us on Twitter and Instagram.
Do you do special events?
Yes! We love special events and can customize THE ROOM to fit your group’s needs within reason. Have your next party in THE ROOM! Contact us.